In today’s medical practice environments, it is imperative for physicians to learn process improvements techniques. This applies to both administrative and clinical processes. Efficient, quality, and safe medical care requires a commitment to continual process improvement. This seminar focuses on the concepts, issues, and tools involved in improving medical care processes. Physicians participating in this seminar will learn how to recognize problems, identify solutions, implement process changes, and maintain improvements. They will learn the importance of teams, how to use fundamental process improvement tools, and select key quality indicators for monitoring process changes. Moreover, they will be taught how to create a culture of change for improvement and measure the return on investment for improved processes.
The Nature of Processes
- Defining efficiency, quality, and safety
- Understanding variation
- Recognizing process problems
Leading and Managing Change
- The importance of leadership
- Teams and team members
- Team management, agendas, and meetings
Process Improvement Tools
- Identifying the “root cause”
- Tools: flowchart and graphics
- Monitoring and maintaining process gains
- Controlling human error
Cultural and Financial Aspects of Improvement
- Relating safety and quality to cost
- Measuring the return on investment of improved processes
- Building a lasting culture for improvement
All attendees have the option of forming a team to do a clinical practice improvement project of their choosing. An additional fee is charged for this option. ES4P faculty will provide a template of the process improvement components to be addressed, will critique and provide feedback on each of the components, and will be available throughout the project to address questions and issues that may arise.
1 day with a maximum class size of 30; split into 2 sections of 15 participants each
- 1 hour of instruction on The Nature of Processes
- 2 hours on Leading and Managing Change
- 2hours on Process Improvement Tools
- 1 hour on Cultural and Financial Aspects of Improvement
The enrollment fee is $350 per participant and includes lunch and all materials.
Continuing Medical Education (CME) Credit
The Accreditation Council for Continuing Medical Education accredits INOVA Health System to sponsor continuing medical education for health care professionals. INOVA Health System has designated this continuing medical education activity provided by Essential Seminars for Physicians, LLC as 6 credit hours in Category 1 of the Physician’s Recognition Award of the American Medical Association.